You’ll be our: Zonal Vehicle Service ManagerYou’ll be based at: Pune / Delhi You’ll be aligned with: National Lead- Vehicle Service You’ll be a member of: Customer Service team What you’ll do at Ather: <ul><li "line-height: 1.2; text-align: justify; margin-top: 0pt; margin-bottom: 8pt;">Ensure all business aspects in place ( i.e. Manpower hiring, Manpower Training).</li><li "line-height: 1.2; text-align: justify; margin-top: 0pt; margin-bottom: 8pt;">Maintain good relations with Dealers.</li><li "line-height: 1.2; text-align: justify; margin-top: 0pt; margin-bottom: 8pt;">Communicate and determine customers’ needs</li><li "line-height: 1.2; text-align: justify; margin-top: 0pt; margin-bottom: 8pt;">Sell the dealership service capabilities based on features, advantages, and benefits.</li><li "line-height: 1.2; text-align: justify; margin-top: 0pt; margin-bottom: 8pt;">Share and implement best practices in order to achieve a high level of customer service.</li><li "line-height: 1.2; text-align: justify; margin-top: 0pt; margin-bottom: 8pt;">Lead a team of city managers to manage service processes.</li><li "line-height: 1.2; text-align: justify; margin-top: 0pt; margin-bottom: 8pt;">Ensure dealer performance profit guidelines.</li><li "line-height: 1.2; text-align: justify; margin-top: 0pt; margin-bottom: 8pt;">Drive faster closure on corrective advice for field vehicles.</li><li "line-height: 1.2; text-align: justify; margin-top: 0pt; margin-bottom: 8pt;">Conduct regular surveys of competitors in the local market to feed optimization in service process (quality and profitability)</li><li "line-height: 1.2; text-align: justify; margin-top: 0pt; margin-bottom: 8pt;">Prepare and submit accurate zone-wise KPI report by the end of every month </li><li "line-height: 1.2; text-align: justify; margin-top: 0pt; margin-bottom: 8pt;">Spot negative movements in budget assumption and alert management</li><li "line-height: 1.2; text-align: justify; margin-top: 0pt; margin-bottom: 8pt;">Monitor customer complaints and warranty issues.</li><li "line-height: 1.2; text-align: justify; margin-top: 0pt; margin-bottom: 8pt;">Budget for the spares and subscriptions and ensure achievement of the targets. Also ensure timely collection of payments.</li><li "line-height: 1.2; text-align: justify; margin-top: 0pt; margin-bottom: 8pt;">Conduct periodical customer satisfaction surveys and strive to exceed the CSI with different customers.</li><li "line-height: 1.2; text-align: justify; margin-top: 0pt; margin-bottom: 8pt;">Escalate any surge in any field issues to CQA.</li><li "line-height: 1.2; text-align: justify; margin-top: 0pt; margin-bottom: 8pt;">Ensure quick closure on Claim escalation with the finance team.</li><li "line-height: 1.2; text-align: justify; margin-top: 0pt; margin-bottom: 8pt;">Provide technical guidance where solutions and troubleshooting is required, with the help of CQA</li><li "line-height: 1.2; text-align: justify; margin-top: 0pt; margin-bottom: 8pt;">Train the team on the&nbsp; aspects mentioned above.</li></ul> Here’s what we are looking for:&nbsp; <ul><li "line-height: 1.2; text-align: justify; margin-top: 0pt; margin-bottom: 8pt;">Fair understanding on expansion of business.</li><li "line-height: 1.2; text-align: justify; margin-top: 0pt; margin-bottom: 8pt;">Willingness to travel pan India.</li><li "line-height: 1.2; text-align: justify; margin-top: 0pt; margin-bottom: 8pt;">Product and general Automobile Business knowledge.</li><li "line-height: 1.2; text-align: justify; margin-top: 0pt; margin-bottom: 8pt;">Proven dealer / customer relations skills both in person and over the telephone.</li></ul> What you'll bring to Ather: <ul><li "line-height: 1.2; text-align: justify; margin-top: 0pt; margin-bottom: 8pt;">A Bachelor of Engineering degree or a diploma in Automobile / Mechanical Engineering</li><li "line-height: 1.2; text-align: justify; margin-top: 0pt; margin-bottom: 8pt;">10 years in two wheeler automotive after sale</li></ul>